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FAQs

Frequently Asked Questions

Everything you need to know about Inherited Skincare

We believe you should know exactly what you are putting on your skin and why. If your question is not answered here, email us at hello@inheritedskincare.com and we will reply within 24 hours.


About Our Products

What is Inherited Skincare?

Inherited Skincare is a British skincare brand rooted in Ayurvedic tradition. Every product is built on organic ghee — clarified butter used in Ayurvedic skincare for over 5,000 years — blended with active botanicals including turmeric, saffron, sea buckthorn, calendula and gotu kola. Our formulas are CPSR certified, made in the UK, and free from synthetic fragrance, parabens, sulphates and petroleum derivatives. The brand was inspired by the skincare rituals of Grandma Leela, whose Ayurvedic wisdom has been passed down through generations.

Are Inherited Skincare products vegan?

Our products are not vegan. They contain organic ghee, which is a dairy derivative (clarified butter). They are, however, cruelty-free: we do not test on animals at any stage, and neither do our ingredient suppliers or manufacturers.

Can people with dairy sensitivities use ghee on their skin?

In most cases, yes. The clarification process removes milk proteins (casein and whey) and lactose — the compounds responsible for dairy allergies and intolerances. What remains is pure clarified fat, free from milk proteins. If you have a severe dairy allergy (anaphylactic response), we recommend a patch test and consulting your GP before use. If you are unsure, email us before purchasing and we can advise.

Are the products free from fragrance?

All Inherited Skincare products are free from synthetic fragrance. The scent you notice comes entirely from the natural ingredients — saffron and turmeric in the Radiance Serum, calendula and sea buckthorn in the Overnight Cream, oat in the Cleansing Balm, and botanical extracts in the Deep Nourishing Cream. These natural scents are mild and generally well-tolerated by fragrance-sensitive skin.

What are the products free from?

All products are free from: parabens, sulphates (SLS/SLES), synthetic fragrance, petroleum derivatives (mineral oil, petrolatum, paraffin), silicones, PEGs, formaldehyde-releasing preservatives and artificial colourants. Every formula is CPSR (Cosmetic Product Safety Report) certified for use in the UK.

Are the products suitable for sensitive skin?

Yes. All Inherited Skincare products are formulated for dry and sensitive skin. They are free from common irritants (synthetic fragrance, sulphates, alcohol, synthetic preservatives). The Deep Nourishing Cream and Cleansing Balm are particularly well-suited to reactive or barrier-compromised skin. We recommend a patch test if your skin is severely reactive. See our Sensitive Skin guide for more detail.

Where are the products made?

All Inherited Skincare products are made in the United Kingdom. They are manufactured by a UK-based cosmetic laboratory and every product holds a CPSR (Cosmetic Product Safety Report) — a legal requirement for cosmetics sold in the UK. We use organic ghee and sustainably sourced botanicals.


Routines & Results

Which product should I start with?

It depends on your primary concern. For very dry skin: the Deep Nourishing Cream is the most versatile starting point — face and body, morning and evening. For dullness or pigmentation: the Radiance Serum targets uneven skin tone from day one. For a full ritual: start with the Cleansing Balm + Overnight Rejuvenation Cream — cleanse and repair every evening. You can also take our 2-minute Skin Quiz for a personalised recommendation.

What order do I apply the products?

Always go thinnest to thickest. The general order: Cleansing Balm (first, on dry skin) → Radiance Serum (on damp skin) → Deep Nourishing Cream (morning) or Overnight Rejuvenation Cream (evening). For a step-by-step morning and evening guide, see our full Ritual guide.

How long before I see results?

Most customers notice softer, more hydrated skin within 3–5 days. Visible improvement in dry patches, texture and skin comfort typically comes within 1–2 weeks. For pigmentation and dark spots, allow 4–6 weeks of consistent use — the brightening botanicals (saffron, turmeric) work gradually and gently, which is what makes the results lasting. Most customers who report significant results are 30 days in.

Can the products be used during pregnancy?

Our products do not contain retinoids, essential oils at high concentration, or other ingredients typically flagged during pregnancy. However, we are not able to give specific medical advice. If you are pregnant or breastfeeding, please consult your midwife or GP before introducing any new skincare product. You can email us the full ingredient list for any product and we are happy to help you check it with your healthcare provider.


Orders, Shipping & Returns

Where do you ship to?

We ship across the United Kingdom. International shipping is available to select countries — please check at checkout for your location. All UK orders are dispatched within 1–2 business days.

What is your returns policy?

We offer a 30-day return policy on all unopened, unused products. If you have tried the product and have a concern, please contact us at hello@inheritedskincare.com — we will always work to resolve issues fairly. We want you to love your products.

Do you offer gift wrapping?

Yes. Our Essentials Gift Set and other product bundles are beautifully presented and make excellent gifts for dry or sensitive skin. If you have a specific gifting request, email us and we will do our best to accommodate it.


Still have a question? We reply within 24 hours.

Email UsSkincare Routine Guide

Where are your products made?

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We hand make our skincare in small batches at our lab in Welwyn Garden City  to maintain the freshness of each product.

Do you use natural ingredients?

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Our products are made using 100% organic ghee combined with 99% natural ingredients carefully selected to nourish and soothe your skin.

The remaining 1% are clean and conscious lab-made ingredients which support the integrity and safety of our formulation.

Can I use the products if I am pregnant?

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Our products are formulated to be safe for pregnancy. We highly value quality ingredient sourcing and work with trusted sources in the UK to maintain high standards of production. If however you have specific concerns (allergy, pre-existing condition, etc), we recommend speaking with your primary care physician and doing a patch test before the first application.

Can I use the products on children?

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Our products are perfectly safe to be used on children but if your child has specific concerns or pre-existing skin conditions, please do consider doing a patch test before application.

How long does shipping take?

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We aim to ship your orders within 2 working days.

Items being sent to the UK will arrive within 2-3 working days and a tracking link will be provided for orders over £40.

Are your products safe?

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Yes, our products have undergone testing and each have a Cosmetic Product Safety Report (CPSE). This is a legal requirement to sell cosmetics in the UK and EU.

Do you test on animals?

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We never have and never will test on animals. Our products have undergone extensive testing on those who would be using them – people!

Can I return an item?

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If you notify us within 14 days of receiving the product, we will refund the cost of the item after receiving the product back to our office.

I can't see my question here

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Send us an email at hello@inheritedskincare.com and we will be happy to answer your query!

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